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| - SHORT VERSION: They've been open a few months and the space already looks run-down, donuts on display are unattractive and old-looking, the "fresh, made to order" donuts are not fresh at all, and they're overpriced for the size. Service is worst of all: 5 customers walked out after waiting over half an hour for their orders because staff prioritized Uber Eats orders and ignored the people who were present. Maybe they were understaffed, but those present were working in slow motion, ignoring customers' questions and concerns, and unable to actually put out product.
LONG VERSION: Entered to an empty store, ordered 3 single donuts, received them in about 10 minutes, at which point there was a line. 2 of 3 donuts were correct, staff seemed annoyed about having to correct the one wrong donut, we ate correct donuts on patio. S'Moregan Freeman was dry, marshmallow was hard. Cristiano Rinaldough was okay. Their award-winning free-trade coffee was alright but oddly served with powdered creamer and no sleeves for the hot cup. Waited 20 minutes for our last PB Angelina Jelly donut, went inside to inquire and was told they're working on it. Meanwhile, the dining room is full of seated patrons but none of them have received any donuts. 20 minutes later, still waiting. Customers are walking up to the fabric curtain to the back work area where staff are hiding, asking about their orders, and are told by employees (who don't make eye contact or even turn around!) that they're busy working on an Uber Eats order first. When the rest of the patrons realized I'd been waiting over half an hour for one donut, they all up and left. No refunds, they were just done. A few minutes later, with more verbal prompting, Andrew finally locates our donut.. in a box on the counter. Staff were indifferent to the fact that several customers had left and in lieu of an apology said, "Yeah, we still have 1 dozen to make for Uber Eats and another for PostMates." The last donut? Lopsided and visibly smushed, tasted old, finally received after I asked for a refund and staff was unable or unwilling to provide it.
PROS: They have patio seating, late-night hours, and fun donut names after celebrities. The toppings available are nicely on display in mason jars with tags and bows. But that's about it.
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