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  • Ok, so here's the deal. This place is special... for Charlotte. I say that because the craft cocktail lounge has been perfected in other geos and this place still has farther to go. Good news is, their mistakes are common ones, bad news is those mistakes have more to do with the culture and mindset of management and, thus, may be hard to overcome. There seems to be a serious disconnect between the ideology of the place set forth by the owners and talent (I.e. bar manger, mixologists) and the group the customers interface with (hosts and servers). The drinks are fancy and interesting and crafted with an aesthetic that makes you think there are experts behind the the recipes. Yet, ask the server a simple question and they know very little about what they are delivering. Ours was confused about gin versus vodka and I'm fairly certain she's never had a decent drink in her life. She was also cavalier about the swapping out of tequilas in a particular mixed drink as if they are all the same. An experienced or well trained server, even one that doesn't know bev, could have at least faked it. Lastly, when the drinks/ food was delivered it was placed on top of my handbag which happened to be a vintage Ferragamo clutch. The bottom of the tartar plate left behind a pickled red onion which I didn't notice until it was time to go. By then, the oil and vinegar had seeped into the delicate magenta silk, leaving behind a stain. The server noticed it when I did and her reaction to it was one of, 'oh well, at least it wasn't something valuable'. Besides the bag being very expensive ($1000+), it has sentimental value (I bought it for my engagement dinner and used it very few times since then). Look, I know s@&t happens. Lovely things get messed up when you take them out. I didn't expect anyone to fix it but, again, this shows the staffs lack of understanding of, not only what they are serving, but who they are serving it to. Most people willing to pay seventeen dollars for a cocktail are willing to pay a high price for craftsmanship. A characteristic which likely extends beyond their glass and, if they are a woman, to their handbag. A little training on what they are serving and who they are serving to, could go a long way here to ensure the Dot .. vision does not fall apart during execution.
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