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  • WARNING YOU, THE WORST HAIR EXPERIENCE EVER!!! I moved from California to Las Vegas not too long ago. My friend Jessica told me about Mosaic so I decided to go. WORST SALON EVER!! Do NOT GO TO DESIREE OR ERIN!!! 1 - They COMPLETELY price fix. I went to Desiree twice, the first time she charged me $70 for a retouch. Ok no problem, they usually charge around 70-80 in California so I assume it's right about that much too for just a small retouch. Guess what? She tried charging me $100 the second time!!! 100? ARE YOU INSANE? I'm a college student, I'm not made out of money! Her excuse was, "I charged 75 in the past." Uh wow, I even had the text messages to show her she charged me 70. WHAT A FRAUD!!!!!!!!!!!! if you want to keep your clients, don't change the price like that!!! I'm not stupid! 2 - Desiree COMPLETELY messed up my hair. My hair is 4 different shades of blonde as I'm writing this, I simply asked her to RETOUCH my hair. RETOUCH. And what did she do? I don't even KNOW what she did because it's THAT BAD. I'm EMBARASSED to go out in public right now because of how poor it is colored!! 3 - Ok so it was a PRETTY bad hair. So I decide to take it to the manager - Michelle. I was calm and nice to her, I politely asked her what I should do to my hair and told her about what Desiree had done. You know what Michelle did to to me? She was COMPLETELY unprofessional and started SHOUTING at me outside of the store. People around us were looking at her like she was crazy. Michelle literally has to talk on the phone OUTSIDE because she has SOO many customers complaining about her salon and her stylists expertise. Oh yeah and when I politely told Michelle about why would Desiree bump up the price so high all of a sudden (again SHE suggested 70 in the past, it was HER choice to charge me 70) Michelle's response was "So what? It's only 30 dollars more" LOL WOW MICHELLE, If only every woman in the world was Paris Hilton and could afford that much. This salon pretty much made my hair into a disaster and RUDELY told me "We can't do anything about it. Bye." WOW I am telling EVERYONE how bad this salon is. I've been to a few salons in California but NOTHING as bad as Mosaic!!! This isn't the end Michelle!! Shame on you for your unkind remarks!! I was being very calm and understanding and ALL she did was act unkind and roll her eyes constantly.
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