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  • Had a terrible experience tonight. Received my Pollo Fundido smothered in onions- which I am allergic to. Went up to manager Bianca and told her I could not eat. She told me menu said there are onions. Did not offer to remake, scrape off , refund- nothing. I walked away thinking she would cone to my table to offer to make the situation right-nope. Guy came to the table to bring us part of our food which was yo go. I asked him if I was getting a refund, he laughed and said he would take care of it. Ten minutes passed. Went up and spoke with Bianca and told her I needed a redone. She said there was nothing wrong with good do she would not be refunding. I have worked in many restaurants and if a customer is not satisfied you do whatever it takes to make them happy. She was extremely rude and unprofessional. She FINALLY said I could speak with a different manager who promptly refunded me. Bianca needs to go thru retraining and learn how to treat customers so they want to return.
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