This bank does not have customer service as a priority. I went in there to talk to someone about a credit card question since I was going out of the country. I was told I had to wait 20 minutes or make an appointment. My husband and I have our accounts at Chase and expected a little more consideration, as we have always had at our Chase Bank in the west valley. My husband had to wait 20 minutes on another day at the drive up window, This is not acceptable to be so disinterested in their customers and shows clearly that we, the customers, are not important. Maybe Chase needs to give their managers more SC training.