I did not buy my bike from Cactus bike as I was looking for something a little different than what they stocked. However, the bike I did buy needed a little adjusting in the brakes as the front ones were rubbing on the wheel. I'm a bit of a biking newb and while I could have figured it out eventually I thought I would stop in and see if they could offer any assistance. Offer assistance they did! Unfortunately I didn't get his name, but one of the staff came out and worked with my bike for about 10 minutes until it was working correctly. I was able to bike my way home without stopping for breath 5 times or going at the speed of snail. While I didn't buy my bike here, I would absolutely recommend them just by the customer service alone. Thank you for your help!