My first-ever experience with this chain was at this outlet in the Meadows Mall here in Las Vegas, after a disastrous experience at Potato Corner, situated back-to-back with the coffee house (read my review of Potato Corner for the sordid details). I wasn't about to trust my perceptions from that one "rescue" visit, as a cup of lukewarm water would have been ambrosia after the potato incident. But, it did prompt me to return and get a true feel for the place.
I have availed myself of this location's wares at least six times since then. The staff is always pleasant, the tea (always black iced tea, no sweetener) has always been good (except for one bobble where I was served tea somehow mixed with coffee; in my usual quest for full disclosure in these reviews, I will note that the Great Bearded Bird detests the taste of coffee; that one I passed off to the Orchid. "Plus" points for staff offering a replacement when Orchid brought it to their attention.) (Hey, everybody deserves a mistake once in a great while; I was willing to forgive once.)
Friendly folks, quality product (at least according to my taste-buds), and as relaxing an atmosphere as you can get smack-dab in the middle of a busy shopping mall ... I will be back.
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On the Nighthawk 100-point scale: 88.