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  • Leo is seriously the best. He got us out of quite the pickle today. It was our last day vacationing in Vegas when the key got stuck in my 2014 Jetta. Couldn't get the car to shut off. Shortly after, my check engine light came on, the transmission was clunking, and I couldn't accelerate past 50mph without the car buzzing and making all sorts of sounds. It looked like we were gonna break down. We knew there was no way we'd make it back to LA. I quickly searched for a mechanic nearby and all the ones in this plaza either wouldn't help us, or gave us some sort of schtick. On a last ditch effort, I walked in to Auto Xperts asking if there was anything they could do for us. Leo was courteous, compassionate, and willing to help. He got my car in without an appointment and they started trying to diagnose the issues within 10 minutes of me being there. He also offered us sodas, charging cables, and cut on a movie for us to watch. He started out by giving me an estimate for the diagnostics and quickly got to work. He and his techs did not do any work without first asking my permission. Leo was honest with me when he said he could not fix the key ignition issue, which I figured. The parts would have to be ordered and he recommended I take it to my dealership to get that fixed because it is still under warranty. After they checked my car from top to bottom, they were able to fix my transmission issue in an hour flat and I paid a lot less than what he originally quoted me. Awesome! He then explained everything they did, bit by bit, and even explained some in-depth info on the car's internal computer codes. After a quick test drive, we were good to go, safe to make the 400 mile trip back home. Leo never once tried to haggle me and never talked down to me like I was stupid. He treated me and my boyfriend with respect. He runs his business with honesty and integrity, and I would recommend him to any of my friends in a heartbeat.
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