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  • On 7/29 I filled out their online form requesting them to contact me. On 7/31 Janet from Shasta called and had to leave a message since I was at work. I called her back 30 minutes later and had to leave a voicemail myself. This call wasn't returned until the following week. When Janet finally did call me back, we made an appointment for a designer to come out to our house on Aug 16th at 9am. At 9:15 on Aug 16th Robert called and explained he made a mistake with his appointment time and asked if it was ok if he still came at 10am. I said that was fine. Robert came out and spent several hours going over many different aspects of pool building and the equiptment that goes in them. He pulled up his design program on his computer and we worked on a plan for the backyard that we liked. He then left and told us he would get a quote to us soon, possibly even that same day depending on how busy he was at the office. It is now 8/30 and we have never heard anything at all from Shasta or much less recieved an actual quote to let us know what the plan we designed would cost us.
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