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  • An absolute rip off. Our upscale home had the flooring work done by Permanent Floors Carpet One at construction. We bought the home a year later. After only 6 years, all the padding pulled away from every edge in the house, especially the stairs. I complained relentlessly to Permanent Floors only to be completely ignored. Only when I complained to Ream Builders owner did I finally receive a call from Permanent Floors. This took about 3 months to accomplish. A rude representative came out and told me they'd fix all for approximately $100 per hour! No warranty at all was honored. None. Literally dozens of areas were affected. We have replaced this carpet with a reputable firm who advised us that not one of the steps had even been tacked down or secured in any way. The carpet was jammed into the corners of the steps and that is why the padding slipped by several inches on every step. He also commented how the padding and workmanship were the poorest quality he'd seen. He was shocked this carpet ever passed any type of inspection. The company wants to rip you off with junk, and ignore you when an issue comes up. With all the quality, reputable companies out there, please do yourself a favor and save yourself a multi- thousand dollar mistake and skip this place!
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