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| - I have been a member here for 15 years. I have always been disappointed with the locations, they are just not convenient for me.However, I have always been a happy cusotmer. A few weeks ago I had to make a deposit and cash a check. I went to this location and I had never had a bad experience before. I went through the drive-thru and it was about 5-10 minutes before they closed. I placed the checks in the tube with my license. The women seemed annoyed because one check needed an additional signature. I did as she asked and passed it back to her. Then she said she needed a signature for the cash and she sent everything back through the tube. I asked if there was anything else and she said no, so I drove off and went about my business. Later that evening I discovered the women had kept my license. Given we were going out for New Years, I probably needed that! So the next morning we went down to the branch, we were about 20 minutes before they opened. I noticed workers in the windows and went to the door and docked. There were 4 employees, they all ingnored me. I did finally get one person's attention and when I did I jestured and yelled through the doors that I needed to get my license. He seemed to acknowledge me; but I didn't get a response. So I went back to the car and I got a piece of paper to write the employees a note. When I returned to the door and held it up, the man that looked at me with a blank stare had my license and made a 'one minute' hand gesture. He came over and slipped it through the crack of the door, he wouldn't even open the door or speak to me.
I was highly annoyed, someone could have come to the door and acknowledged me and said they would get the license, but instead they were very rude. I made a trip way out of my way to get something that wasn't returned to me, and an honest mistake I am sure; but at the same time, I am very disappointed in the employees behavior.
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