First let me start off by saying yes I understand they are students and they are learning BUT some things in my opinion are just common sense. I'm not a hair stylist but I know it's not right to brush someone's hair and tug at it like you're in a rush. I came in for a shampoo and blow out (I have curly long hair) and I had 2 people brushing and tugging at my hair at once like it was some kind of race and I told them to please brush my hair more gently. I'm not trying to have my hair pulled out or damaged. Then they both proceeded to blow dry my hair and my hair got caught around the one person's brush really bad and I heard her say to the other person "we're not supposed to be using these brushes" and I confronted her about it and said why are you using it then and she said I didn't mean it like that. Long story short, the instructor finished blowing out my hair and it came out "ok" in my opinion. I booked an appointment with a mid level student but he seemed less than that. I'm just happy I didn't get a haircut there. I won't be returning to Aveda.