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| - I wish zero stars was an option. I called Tupelo Honey to see if they did bottomless mimosas, the hostess on the phone assured me they did, and continued to confirm my 21st birthday reservation. I was very excited to be a guest, as I have always drove past Tupelo Honey & heard many good things about it.
I arrived, and told my server, Matt, that I was starving. He quickly suggested we get the crispy brussels sprouts because they come out quickly. We agreed, and Matt left and returned with the brussels maybe less than a minute later. The brussels were overcooked, unseasoned and cold. How can something be overcooked AND cold? Theres no way they were made to order. My server brought me old, cold Brussels. And for a place describing itself as "new southern flavors", the cold ranch dressing that came with them on the side was metiocre at best. I was famished so I ate them anyway.
It was a rocky start to say the least. Matt soon after brought us a bowl of biscuits with jam on the side, told me he didn't want me to starve. I love when my servers take the initiative like that, totally made up for the so-so brussels.
Later, we ordered our entrees. My friend ordered a chicken Cobb salad, and I let Matt order for me. I always do that when I go to new restaurants-it allows me to see what real flavors/originality the kitchen is capable of, as well as allows me to have a culinary connection with my server. It also gives my server the opportunity to make my bill higher. Matt told us that the new menu was a week old, so I was excited to try something new! He asked me if there were any dietary restrictions he should be aware of, and I told him I don't eat pork-so no bacon or ham. He did not write our order down.
Food comes out, my friend's salad was like 80% lettuce. Very little toppings. Matt tells me that he ordered me a "Biscuits. Gravy. Chicken." ....So, he brought me a bowl that consisted of the biscuits that I had just finished eating, and was garnished with bacon bits. After I specifically told him I don't eat pork. And to top it all off, it was freezing cold.
It was my 21st birthday for crying out loud.
I told Matt about it, sent it back, and asked for a menu. "I'll just order for myself", I said. Matt came back and said he can remake the bowl. No Matt. I don't want a remake of the cold bowl with biscuits I had just eaten. I'll pass. So I started looking over the menu and Matt came back and said "Avocado toast might be good."
What poor salesmanship. I don't want something "that might be good." But I was tired of looking over the menu, so I agreed to his suggestion.
Matt never, NEVER, apologized for giving me a pork covered bowl to begin with.
My friend's chicken on her Cobb salad got cold while we were waiting for my remake to come out. Never did he offer to replace her food. My plate finally comes out, my eggs were cooked to perfection, an awesome medium cooked egg. The avocado toast was just that-some bread with avocado on top. No originality, no twist on southern flavors. Bland. In the middle was an undressed salad with ONE carrot slice and two watermelon radish slices on top. All I could think was what a pathetic attempt this was at a breakfast plate. So not worth it-I could make that at home.
I was no longer interested in communicating my dissatisfaction with Matt. He didn't care, clearly. I was waiting for a manager to perform a table touch at my table, which never happened. I thought it was standard for a manager to come by when food gets sent back...but not at Tupelo Honey, apparently. My friend and I looked around and understood why this experience was happening. There were servers not wearing non slip shoes, a server walking around (indoors) with a pair of yellow sunglasses, servers with their hair down, fooling around, playing, etc...It was in such disarray. Such disorganization. There is clearly noone setting the example at Tupelo, no real leader in charge. It's a dumping ground where half-ass employees come and put in minimal effort.
I never told Matt what our reason was for visiting, I assumed the hostess would've communicated that to him, and that a birthday cake or something would come out at the end of my meal. It should be a huge priority for hostesses too communicate special occassions to servers. But alas, no cake. No well wishes. Not even an inquiry of why we were visiting. Every department in Tupelo failed me.
I will forever be ashamed that I wasted some of my 21st birthDAY at a place as pathetic as Tupelo Honey.
The hostesses didn't communicate our occasion.
The server didn't write our order down, thus brought incorrect food. Did not apologize. Was not personable.
Kitchen served me cold, bland food. Twice.
Never did we see a manager on the floor.
0/10, will forever advise people to go somewhere OTHER than Tupelo Honey.
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