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  • There really needs to be such a thing as negative stars. I wouldn't typically bother reviewing a McDonald's, because... it's McDonald's. I know that I'm not going to get great food or service. I stop there for convenience. Typically I get iced coffee and/or an Egg McMuffin and am close enough to being satisfied that I don't swear off the place forever. This particular McDonald's, though, deserves a shout out for ignoring the chain's reputation for mediocrity and aiming so much lower. We went through to get iced coffee and those were fine. My husband decided to add an order of chocolate chip cookies on at the last minute. Now, these cookies are made from pre-packaged dough, so how bad could they be, right? The answer to that question is pretty bad if some idiot decides that cramming them into a McNuggets box is an acceptable solution for being out of their intended packaging. These cookies do not fit into a McNuggets box. You end up with mashed cookie dough. While it tastes all right, it isn't easy to eat, especially considering how few napkins you're given. To add a literal injury to insult, one of the cookies had fallen out of the box when I reached into the bag for a napkin to clean the gooey mess and I burned my finger. As in blistered fingertip burn. My husband went in and talked to the manager (probably more of a crew leader, but she was in charge) and she could.not.possibly.have.cared.less. She said something along the lines of "well, they did just come out of the oven." Yes, they always come out of the oven right before you serve them. That is not a good excuse for burning your customer. Had they been served appropriately, I wouldn't have made contact with the scalding interior and my fingertip wouldn't have been forever scarred. (I am not being melodramatic, here; it is actually scarred!) Needless to say, I understand all the other ratings of 1 star (and imagine that like me, these folks wince at having to give them even that.) Their location on a busy highway is probably the only thing that keeps them in business. It sucks, too, because they clearly feel no incentive to try to improve.
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