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  • Great selection, good customer service, but horribly inconsistent in which forms of identification they accept. I am German and have been there three times now. The first two times, as a tourist, then as a visa holder, my German ID card was proof enough that I am a 30 year old human being. Today however they did not accept my previously accepted ID card, as they only accept driver's licenses, yet not my driver's license as it was not issued in the US. So lucky us had to drive back home in over 100°F weather to get my passport that they promised to accept - of course not before asking me questions about it to make sure I am really the person on my THREE forms of identification. I do understand that they have to make sure that everything is correct but it would have saved us and them a lot of hassle if they would be consistent and would not randomly decide that one day a foreign ID is valid and the very next day it is not. My fiance called the main office of Total Wine and they said it is up to the store manager what forms of ID they accept so it is indeed rather random. The store itself is amazing though, lots of selection, lots of foreign beers, fancy wines and special liquors (I only drink beer, if any alcohol at all, so my knowledge is limited, but I guess a $300 tequila with a dead freaking scorpion in the bottle probably is some special liquor). The service was decent, the staff members that helped us gave good advice. The one thing that was a bit bothering was the narrow aisles that barely left room to really manoeuvre a cart around people looking at bottles, so shopping there involves a lot of "excuse me" and "sorry" and "I did not mean to ram my cart into your heels, please don't sue" (I might have exaggerated the last one...). We will be back, but only with my passport in my bag ;D
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