Out of all the restaurants I eat it this is probably one of the only chains that I go to often. The food is usually cooked to perfection and the staff usually very attentive and friendly. I recommend lunch here because you can save about $30 just on the food not including drinks.
I have never experienced "snooty" service at the locations in Pittsburgh although I wish I have because it would be so much fun for me.
When all else fails I think most folks would enjoy Mitchell's...
Shark fin pie is pretty tasty as well mmmmm.