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| - Update Sep2017...Recently they hired some young guys to work at the front customer service. These new guys are great, they hustle and get the job done independently, instead of standing around gossiping.
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After the renovations have settled in, now their customer service is worse. These cashiers do not even know how to bag groceries. They put food items like berries and dips in the bag upside down. Some of their employees know their job, but some workers treat some customers badly...especially the women who snap, yell, and grunt at customers.
For example, the old woman with the dyed black hair at the fish counter is too busy chatting with her own kind of people that she ignores customers who wish to order. The deli counter at certain times is just as annoying. Then there is the middle eastern brunette woman at customer service who yells at customers in a high-pitched voice, races around unnecessarily, and likes to make certain customers wait forever while she attends to non-customer tasks. What a drama queen! She removes items from our veggie bags to scan but does not rebag them and also evades bagging groceries. She's too superior for that.
Some of the long time employees are too secure so are rude in how they talk with/treat customers. The stock clerks are more helpful and decent than the frontend people.
I think this store needs to replace the longtime employees with fresh new young people who want to do the job properly. We shouldn't have to argue with employees to get served within a reasonable time when they are not with another customer. Do they not realize their job is customer service? I also think they should hire more men for customer service.
Watch out for customers too! This location attracts the worst of them. I was almost run over by a tall old lady with above-ear length white hair wearing sneakers bombarding through with her cart...the biotch rammed my shoes. What tonic is she on?! And people block the aisles with their cart too. Women juggle groceries in their hands expecting to butt in at the counters when they could have just used a shopping basket...these clowns need to get their act together. The worst was when I was walking towards a selfscanner and this biotch with chin length black hair, pale as a cadaver, baggy sleeveless black dress & black pumps, comes from behind, cuts in front of me and grabs my selfscanner...pays...and then she goes back inside the store...WTH?! B****. Those of you who cannot wait your turn, you need to PLAN your time better!
Its not the first time I've had run-ins with bad customers here. And its the sloppy customers making the floors dirty, but I wish they'd clean the floors more often. As for the disorganized shelves and meat section, it's caused by bad customers. Alot of entitled creepos and piggies shopping here.
Metro carries many good products , but it is some people at and many customers who are a pain in the butt. Going to this Metro is like stepping into a nightmare of insanity.
Thank goodness Loblaws is opening up nearby...a great alternative for those of us fed up. I just hope the scumbag customers (and don't be fooled by the way they dress) stay at Metro.
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