Not so Smart!?Fixer they are.
I came in with bad Hard Drive. I have specifically said HD (IMPORTANT!!) may be bad or I could have a virus. It supposedly had a virus and they removed and put a new window due to the virus. Ok, fine. that was almost 200 because they charged for new window installation as well.
Came home and it started having a problem. Brought it back. They claimed it is virus again while my husband was downloading their recommended anti-virus software. But they claimed they fixed it free since it was just a day after.
When I brought the laptop home, it just would not even work this time - I wish I turned it on to check when I picked it up!!!!. I called and explained the situation. They claimed I mistreated my laptop and If I brought it back, I would have to pay again to fix it.
By then, I was doubting their abilities. It was missing bunch of files as it was staring windows. Obviously, laptop was no longer working now. Laptop stopped loading any software.
In the end, I brought it else where and I found out it WAS HARD DRIVE(!!!!!) after all.
What it could have been just 200 dollars-max fix, now I have wasted so much time and money. Don't make the same mistakes I've made. Now I wish I can get my money back.