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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • I just had my chipooddle groomed here. My experience was good and bad. I was hoping to find a really good precise groomer as they explain over the phone they can do any cut I wanted, but my dog's cut was a bit choppy and uneven in some areas. Sheridan on the phone seemed kind and reassuring as I was worried about how gentle they are with small dogs and I wanted to know how much it would be if my dog had mats (with the cold weather she's been wearing sweaters too much and her hair got matted on her shoulders and rib area). I decided I'd rather brush and cut her mats off myself to avoid any risk of a painful session... well i did and I was told it would be $40 for the hair cut and wash.. as I took her in I further explained my request.. the Teddy Bear cut and a trim body with length left on the legs but not shoulders(due to matting in that area). Sheridan seemed to not be listening to me and rushing/brushing me off. I had questions and I asked to possibly speak with the groomers.. she said no that I can explain it to her and the groomers usually dont deal with customers.. which to me was weird.. I was even trying to show her pictures of my request and she kept acting uninterested.. so she's the reason mostly for my rating fyi... well my Penny came back clean and cute as always and I was so happy she was comfortable there and wasn't scared like she usually is. The staff was nice, but Sheridan tried to charge me an extra $5 or so for I guess a "scissor cut" around the legs.. which I wasn't told that when I was there explaining my request.. So instead of giving me the 10% military discount she took off 20% all together. Although I appreciate that. It didnt make up for the fact that she has communication issues.. I was trying to ask questions but i guess she didn't have the time to listen. Overall the cut on my dog was good, but not great.. her shoulders still had length. If you're looking for a good priced basic trim and wash I would recommend this grooming salon.. but make sure you make Sheridan explain all the fees beforehand. . Its not an easy process dropping off your dog at a place they/you've never been to and be treated like an assembly line like I wouldn't have questions or need clarification on how I want my dog groomed and what I will be charged for.. and just say, "here take my dog and groomer her". (?)
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