Update: Five years later and they haven't improved one thing that I pointed out were areas that needed improvement. In fact, things have actually gotten worse. They have eliminated a number of places where people could sit and read throughout the store. Everything else appears frozen in time.
The chairs in the cafe are old and uncomfortable. So much so that I am now going to other bookstores and cafes to read.
The lack of any changes or updates to the layout, seating, music area etc. tells me that this place is hanging on by a thread. Maybe I am wrong but I have seen this before and I get the feeling that this place is not getting the business it once used to.
Just this week a friend of mine said that she didn't want to go here and opted for another place. She has never said this before.
My 2011 review:
We like Barnes and Noble and go here quite a bit but it could be a lot better. Good location and plenty of parking space.
This place used to be the best place to find music but now that buying music has changed we don't go here for music any more at all.
Their movies have always been way overpriced and we have never purchased one here.
They should eliminate the music section and just go with books now.
They have a great selection of books and magazines and the atmosphere of the place is quite nice. They also have the special book readings and group gatherings etc which they have plenty of room for. They do some art displays which they should do more of. They could use more tables and chairs toward the front of the store and the coffee could be better. They could also offer more foods and bakery items.
Bottom line is that they seem to be stuck in a funk and need to revamp this place. It still holds it's own but it wouldn't take much for someone to knock them off the top rung.