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  • I was pretty unhappy with this place. I had reservations for nearly 8 months for a convention I attended. About 2 weeks before the conference, I called to confirm my reservation. The person I spoke to said that my "luxury room" would be in the newly remodeled wing of the hotel (The Monaco Tower). When I checked in, the room was NOT in that wing and smelled like cigarette smoke. I asked for another room, which, after I bought groceries for my 5 day stay, did not have a refrigerator, as described in my written confirmation. After this ridiculousness and after speaking to a manager AND another staff member, a day later, I finally had a refrigerator. -Customer service is not the forte' here. The rooms are shabby, dusty, and run-down if you are not in the Monaco Tower. Find elsewhere to take your business. -Note, most of the photos here are the nice rooms in the Monaco tower...all the photos with mold, stains, etcetera, are the rest of the hotel.
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