As a first time customer to Wave House Cleaning Service, I want to inform you that I was disappointed in the lack of communication from the Phoenix office staff. The simple situation started at the beginning to schedule and pay via credit card over the phone. The action I took was making three calls, received Vm each time, left messages to call me back but no response. So, I emailed and ask to call me to retrieve my credit card info but still no response. Then, the house cleaner showed up earlier (no call) than scheduled which was fine but glad I was home. She provided me a phone number to call into the office; again I received vm. Then, she gave me the owners number. Called once, got vm then called again and then answered. It should not be this difficult to communicate with each other for house cleaning service and payment.