I dropped my comforter off like I've done at least three times before. Jenny usually washes my comforter and I specifically tell them every single time that they have to dry it in LOW HEAT. She says that they always do. I come back after work and my comforter is in the dryer on HIGH heat. Jenny went home for the day and left my comforter in the hands of some incompetent worker. Of course the high heat burnt the lining inside the comforter. I have a Vera Wang comforter and it was $200+. The lady there says they'll give me $100 to reimburse me and to come back tomorrow. I just called them now and they said they'll give me the $100 but they're going to keep the comforter. Why would you offer me $100 when my comforter is $200??? Why would you even want to keep my comforter when it's used?? The receipt clearly said LOW HEAT and they totally disregarded it. When I asked them why they were drying it on HIGH heat when I specifically said LOW heat, their answer was it would take too long if it's on low heat. I DONT FREAKING CARE IF IT TAKE 5 HRS TO DRY!!! IT SAYS LOW HEAT!!! It's not even about the money. I loved that comforter and it's not available anymore. :( Anyways, bring your stuff here if you want it to be ruined.