Wandered in for the first time today with my wife who is pregnant and has been craving a good deli sandwich. The staff was very helpful and polite. We took an order Home to eat, and once we arrived we realized that the desert we ordered didn't make it in the bag. I called in and spoke with Jayden, she was very polite and I asked if they could just take the charge off my credit card because I couldn't drive back down. She placed me on hold to speak to a manager and came back to tell me they would deliver the missing item to us. Very promptly a driver knocked on the door. Our desert was here along with some extra gingerbread muffins, and a note from the management apologizing for the inconvenience. The note finished with enjoy a cookie on us. There were a couple of chocolate chip cookies in the bag!
Now this may not seem so amazing, but there are a couple factors to think about :
1. My wife is pregnant and this made her night!
2. My wife and I have both worked in food service in the past, and highly respect when people take that extra moment to make an experience memorable.
Well done Jason's Deli and thank you! You have made faithful customers out of us.