I have nothing but GLOWING things to say about my experience...and I've only been there once. Going back in a couple weeks. Alexis got me in within a few days of calling. She was super friendly. Treated me like family. I felt at ease the entire time. Facility is very clean. Went in for laser hair removal on my lower face and neck. Alexis made sure she covered ever inch of surface of my desired areas. Would go over a place again if she felt she didn't get it well enough the first time. Two weeks after my first treatment I can say I'm completely hair free on my face which I haven't been in what feels like forever. I know the next round of hair will grow in soon, but just to know that this works and works well will keep me coming back. The price is the best I've seen anywhere for laser hair removal. If you're interested, do not hesitate to come here! Definitely a hidden gem amongst more price and glitzy competition. HIGHLY RECOMMEND!!!