Bought a new car on 4/30/11 from Chapman VW. We had been looking for a while and had visited some dealers out in the east valley but decided to look at the dealers a little closer to work.
The whole process was pretty easy compared to the other dealers I've bought cars from. We walked in and asked to test drive a jetta tdi. We went out with the salesman and he answered the questions while we drove (without any sales tactics). When we got back to the dealership, we weren't ready to buy and when we told them that they gave us a number on what they could sell the car. We thanked them and left.
We went and test drive a few others and ended up back at the VW lot. The price they had quoted us for was not for the car we test drove but for a lower model. Its an obvious tactic to get us to come back to the dealership but I would sooner be upfront about the cost and not have the "ohhh you wanted a price on THAT car, not this one over here that you've never seen). This is the reason I didn't give 5 stars. The salesman was great, the finance guy was great, the dude we dealt with on price negotiation was better than most but not as good as the other 2 guys.
I'll be updating this one with the service intervals so lets see if the service department can keep up their end of the bargain.