I came here on a Friday morning and asked the cashier what the difference was between a infused steam milk and a regular steam milk. She looked at me annoyingly and told me its just milk. So then I proceeded to order a grande hot chocolate and went to the barista who handed me a tall hot chocolate. I corrected him telling him that I ordered a grande and he told me no problem. He then poured the tall hot chocolate into a grande cup and poured some more milk into it. The cup wasn't close to being full and all I tasted was milk. This was a horrible experience with rude staff who obviously don't care about quality or customer service.