NOTE: there are reviews for the CO and CA offices as well.
I went onto the website before purchasing a package to make sure my house fell in the normal service area. After this was verified, I purchased the groupon for 5 rooms. I went onto the be green website again to schedule my appointment. I put in my preferred dates and gave my phone number with email address for contact.
The representative, Brad, and I played phone tag over the next several days (I can not bring a cell into my office so if I don't get the call after work then I cant answer). I left several messages for Brad. After about a week we were finally able to get each other on the phone; however, it was as I was boarding a plane so time was crunched. At this time he accused me of never returning his calls. When I said I had and that we unfortunately had to deal with phone tag he said "I know you are lying." WHAT!? My phone records prove that I was not lying and why on earth would I lie about that or have that be a statement made in this conversation?
He called me back the Monday before the Wednesday appointment to get the groupon number. Our phone call accidentally disconnected during the call. I immediately called back and when I got Brad on the phone he informed me he assumed I hung up on him so he deleted all of my information from their records for my cleaning!!! All because of a dropped call!
He then informed me that I wold incur and additional ~$25 fee for being "too far away" - even though I checked this before purchasing! At this point I just need my carpets cleaned and don't have the time to go on another waitlist with another company.
BRAD was RUDE and Unprofessional. I will update after I interact with the actual tech this week.