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| - Really friendly employees, at first! But it was very clear that the one making sandwiches was relatively new. He did not have much knowledge of the ordering process, ingredients, etc... management/training was lacking & not entirely his fault, but he also seemed to know he was unaware & continued without hesitation.
While the conversation was friendly with checking out- I did notice there was suddenly an "issue" after paying when preparing my order. None of what I had asked for was noted or taken into account. Had I not noticed, it would have been their choice of bread, 0 condiments, just meat & cheese. Asked, "can I add some condiments & toppings to that?"... I think it may have come out as "correcting" because the response seemed like I was being a bother or picky... but I just wanted some mayo & lettuce!
It started out friendly & pleasant. Just kind of went downhill when the new employee needed some direction and asking for ingredients ordered seemed to come off in a negative way.
Needless to say, I went home with dinner that was not really what I had initially ordered, somewhat thrown together at that point. I went to this location because the one prior was completely out of bread. That happens & I appreciated the coupon they kindly offered... but this second location would not even accept the coupon! Not sure why. They wanted to make SURE I signed up for a rewards account but rejected their own advertising.
A bit disappointing. I had tried the location in Chandler not long ago, for the first time. Which is why I wanted to go back- it was GOOD! I guess I'll stick to the location nearest work from now on.
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