0 starts if possible. Terrible customer service. I spent $400 on two pieces only to have some hardware missing. Went back to have the provide the hardware and they put me on the phone (on hold fornmore than 15min) with "customer service" with some lame promise to overnight the missing hardware. Very lousy experience. Only after some exasperating conversations, they magically had it available in their pickup dock. When I get there, they don't know what hardware I'm missing, even after explicitly telling the customers service phone rep - because she apparently exchanged the other item I purchased the same day, you know, the one I didn't mention to her. Just poor business practices all around. This should have been handled quickly and in person.