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| - Let me start by saying that I adore Red Robin and visit about once a month. I'm well-familiar with the food and service typical of Red Robin.
My mother and I went on Sunday, after church. Our server was Bruce, who was very friendly, but extremely harried and forgetful; a lunch that should have taken less than an hour took us two whole hours!! That's Olive Garden slowness, not typical Red Robin speed.
Our orders were simple: two burgers. Mine was fine, but mom ordered a chicken Whisky River BBQ and it was so salty that she had them remake it. That wasn't a huge issue, though.
If you ever eat here, only eat with Bruce if you're not in a hurry - he was slow when refilling our drinks, we had to ask for boxes three times because he kept walking away and doing other sidework for his empty tables. I overheard how he forgot things for one of his other tables next to us. And while he was pleasant, he would essentially come by, set your food down, and rush off to do whatever else he was thinking about.
Not a good Red Robin experience at all; probably my worst. Unfortunately will be back, because the mall location is even worse in service, but hopefully there are some other servers at this location who are better.
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