Fantastic service department. My service advisor was "Larry". I called at 3:30 in the afternoon and described the problem. They said bring in the car and they'd take a look at it. Upon arrival, they documented my problem, had a driver take me home. I didn't have to wait for a shuttle, they took a car on the lot and drove me home. They called before 5pm, told me my car was ready. When I told them I couldn't drive to the dealership, they DELIVERED my car to my house by 5:30. 2 hours from phone call to car delivery. OUTSTANDING SERVICE. Arrowhead will get all my service business, and I highly recommend them if you need service on your Cadillac.