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| - It was very easy to set up an initial service with Simply Green. Customer service and administrative response was prompt, friendly, organized, and clear. The technician arrived right on time. He was friendly, volunteered information, and treated all the areas we'd discussed. He was reassuring and thoughtful, and I felt really good about the whole experience.
However, I just received a follow-up email from the company that included the following: "WANT $5 OFF YOUR NEXT SERVICE? If you want Simply Green to tip [technician name] on your behalf go ahead and leave him a review on one of our social media sites such as Google, Facebook, or Yelp! Leave the review on whatever social media or search engine you use most! If you do it within 2 business days we will add a credit on your account in the amount of $5!!!"
SO - I want Yelp to work with transparency and without incentive for customers to add positive reviews or pad their ratings. This kind of offer counters that and weakens the power of review sites like Yelp, which I rely on for legitimate feedback. I'm disappointed in the use of this approach by a company I so far, otherwise, have felt very positively about. I don't want $5 off. I want a company to trust its reputation enough not to try to incentivize people for what should be honestly-inspired appreciation.
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