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  • My wife and I had a horrible experience with Lewis Appliance. Our home warranty company referred us to them. The technicians who showed up wasted about three hours of my time while they tried to figure out what the issue was with our oven. They finally gave up and said they would need to research the issue and follow up with us. The technicians were not professional and when they reassembled the stove they left a screw out on the counter. A week later I decided to follow up with the company (since I never heard back from them) and scheduled an appointment for them to come back to try and repair the oven. They said they would show up on 9/12 between noon and 2:00 PM. I called the office at 1:45 to see if they were still planning on showing up and Mary said yes the technician should be there any minute. Around 2:30 the technician called and said he would not be able to keep the appointment; he said he was on a job that was taking longer than he thought. He said he'll come tomorrow. I advised that tomorrow would not work with our schedule. I asked him if he could come to our home later in the day when he finished with the job he was on and he refused. He didn't even seem apologetic about failing to keep the appointment.
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