Me and my family were very disappointed in Sarah our server. We had friends from out of town and wanted to take them to a nice dinner. Sarah was horrific. She was extremely rude to my mother and her friends. She was so condescending that I almost couldn't believe it was happening. As a server for 15 years I would never treat any of my tables with the lack of respect that Sarah showed, they are paying your bills Sarah.
I would think twice Rigatony's for allowing this person stay on your staff.