| rev:text
| - I went to get a gel fill and I sat in Diane's chair. Diane was sweet and tried to have dialogue while doing my nails. She was even patient with me as we both figured out which nude color I wanted. The color that was suggested required three coats in order to hide the nail underneath. She also applied 4 top coats (the first time was before I suggested added another coat of color to hide the nail) and the other three were on her accord. I paid, tipped, and went to my car.
In my car I noticed that my nail beds looked lifted, as if my nails were press ons. I asked a stranger if she thought the same or if I was being extra and she agreed that my nails didn't look natural. I went back inside to have them fixed and spoke with the owner, which I did not know at the time. She told me to sit back in Diane's chair. Diane argued with me that it was the number of layers that made them look like that. Now, I've had 3 layers of color before at another salon and they've never looked like this. Diane told me to go speak to the owner again.
The owner tells me to wear my nails and come back and they'll fix them next time, since my nails were done already. Two other employees, plus Diane, are all there looking at me like I'm crazy and they begin speaking in their native language. I asked politely if they could speak in English so that I can understand what the solution was going to be, because, I'm expecting my nails to be great now.
Diane then tells her boss, in her native language, that I said I wanted them thick. Now I'm pissed! Why would I request something and then go against it!? As a paying AND tipping customer, why are you all going back and forth with me and not fixing the issue? I asked again if they could speak English so that I could understand. I had remained calm and collective. I told them all, Diane was great with her personal skills and was sweet and all that. I even said that I'm not trying to take away from her hard work, but, these nails do not look natural, especially not for $41 (the fill $17, the gel $20 and the processing fee of $1 for the tip that i didn't know about until after my card was ran. I asked for the manager at this point because now I've been called a liar and now I'm about shift from calm and collective to irritated and y'all got me messed up!
One of the other workers said, "Well she's the owner and she said you can come back and get your nails done." I said, "for free right?" And then the owner and Diane went back talking in their native and then Diane had an attitude and stormed back to her station and I was told that she'd fix my nails right now.
I'm not sure if this is the new way to do business, but if I am not satisfied with a service that I paid for, why not fix the issue to my liking so that way rapport isn't lost? Furthermore, I was with Diane from 10:55 A.M. until 12:05 pm, only to do a fill.
Needless to say, I will not be back.
This was not great customer service whatsoever!
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