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| - Originally I got talked into getting a water softener for my old home and I did because my newborn daughter had skin issues. I don't exactly remember, but I paid around $4K for the water softener and an R.O. system for my kitchen.
Every 6 months I would replace the filters for the R.O. system and getting it from All About Water. At that time, they were very customer service oriented and a very small business. But, their business began to expand but the customer service went south. The prices of the filters became outrageously expensive and I complained to them about it.
They didn't really care because they had gotten quite big and maybe us little customers didn't mean much. I don't know. Anyway, I had conflicts with the company and they treated me very poorly, including refunding me money.
Anyway, I now see the EcoWater Systems at Costco, but because of my experience with All About Water and how negative it was, I would never get this system and would rather pay more somewhere else to get something different for our needs.
They are not a company that truly cares about their customers and making them happy. And, i can see that other people from other parts of the valley have shared similar dissatisfaction with them, so I am not alone.
Oh, I forgot to add, I was having some issues with the R.O. System and asked them to help me out as I was having issues with my R.O. system. They were totally unhelpful and said they needed to come out and charge me some big fee, which I don't remember what that was. I can't remember exactly what the issue was or if I had them come out or not now, but it never got resolved and I was unable to use my R.O. system after that. I'm pretty sure I expressed to them my dissatisfaction, but they didn't really care.
I remember the office staff being incredibly rude.
It doesn't matter if you have great products, if your customer service is awful, this will steer customers away.
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