I have no problem with the care they gave my dog. That was fine, it's not exactly like their outdoor barn facility building is a unique innovation. It is their business policies that are driving me to leave a 2 star review. I boarded my dog for a weekend over the summer without incident. Then this fall I received an email saying they no longer accept credit cards, I understand that leaves you with a merchant fee, but in today's world of plastic I would rather have an additional 3% fee than the inconvenience of getting cash. My biggest issue however was with scheduling my dog for a boarding at Thanksgiving. I scheduled via email. At no time did they email me about any special holiday policy (I double checked, I received other nonkennel emails from them about their opinions on other dog incidents throughout the valley, but never their policies). I then had to cancel 24.hrs prior to my dogs arrival due to a family member illness. I was then told they don't allow holiday cancellations and that I was expected to give a $125 donation to their rescue side. I will not be returning. It is hassle enough that you have to give them a specific time for drop off and pick up (all other facilities I have been to allow for a window). It was the way they handled the situation. Their lack of expressing policies and the guilt they give expecting donations to their rescue.