I received a call from Dr. Brooks one night and I was quite happy with the conversation that we had. He came across my review and expressed his concern with what my review said.
I have a great appreciation for business owners that go the extra mile to ensure a client's satisfaction, and that's exactly what he did. He even went as far to say that if our pup was to ever stay at his facility again, he'd personally watch over her (even have her stay in his office) to make sure that she did not go home with the same scratch again. Also, he mentioned the fee that I was a bit frustrated to hear about... Dr. Brooks even figured out who it was that told me that and he apologized that I was misinformed, and that I wouldn't have to pay for an exam (ever) after our pet stays over.
We have a time in October that we're are definitely going to give the board and care another try and hopefully come out scratch free ;)