This place has a super cool vibe and is a very un-intimidating environment! Everyone was incredibly friendly, warm and welcoming. Manny did a BEAUTIFUL job with my first tattoo experience. He was patient and gentle and listened to my wants and concerns. My tattoos came out literally exactly like the images I brought in. During the tattoo he was careful to ensure that the pain was tolerable, while also encouraging me that I was doing great laying still and told me his progress as he moved along. There were several artists hard at work doing tattoos and the place was busy, which told me that it was a popular place for those in search of a beautiful tattoo. Austin was also very personable and friendly as we waited. Manny guaranteed his work, told me that touch ups were free and even gave me his personal mobile number for any questions/problems. He said, "please call me! No question is a stupid question". This place is a CLASS ACT!!! If you are in the Phoenix area, or don't mind driving... This place will treat you right, straight up!