I ordered tires online. The next day they called to tell me if I paid before my appointment I could still get the discount. I thought I'd be able to anyhow. So, I paid,and said they'd call me when the tires were in. They did not call, but I had an appointment for Tuesday. I called a half hour before to see if I could use that appointment and Mike said I could bring in the car right then. The entire staff is beyond polite! The store was busy but they took time with every customer and treated them very well. Even "annoying" customers got A+ treatment. They were efficient and got a lot of people in and out while I waited for my new tires. They got my tires on within the hour, and had my car waiting at the door. I did ask them for the rebate information and they took the time show me how to get my rebate and sent me off with an extra receipt. They were very nice and quick.