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  • I am normally very cautious about giving reviews on any site that is below average. I moved into a home in Chandler and needed someone to take care of my pool. I hired Pool Kings to do weekly service and agreed to have them start with draining and refilling the pool. The weekly maintenance was done well. When winter approached, I asked for advice about pump operation. I was worried about water freezing in the pipes as we were seeing near freezing temps. Their tech told me "this is Arizona, freezing pipes don't happen here." As you could probably guess, the pipes froze and the pump ran dry and burned up the internals. I had to replace the pump to the tune of $1200. After they replaced the pump, my remote for my pool lights and water feature stopped working. They told me that they weren't working in the fuse box where the sensors were (I saw the tech with the box open). I was willing to let bygones be bygones, but the last straw was when the tech left the gate to our pool fence open. I have two small children that play out there everyday and this I found totally unacceptable. If you use them, be very explicit about your expectations.
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