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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2013-04-11 00:00:00 (xsd:dateTime)
itemReviewed	The Roomstore
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	5 (xsd:int)
rev:text	I went into the store and purchased a sofa and a chaise and was able to pick the color that I wanted and it had to be special ordered. I also purchased a dining room table. I left small balance due for the dining room table and said I would be back in 2 weeks. The first problem was that I was supposed to have delivery of my sofa that next Monday after work. I received a call first thing in the morning and was told that my sofa would be there by 9 AM. I told them I was working and the paperwork says clearly between 5 and 7 PM. Then I called back and talked to the Manager Martin who didn't offer to make things better he just told me that in my area they didn't deliver at that time so I said no worries Saturday would be fine. On Saturday they came to deliver the sofa and as the delivery guys were there I wanted to look the sofa over. There were staples sticking out between the cushions. Nails all over in places that nails should not have been. I told the guys to take it back. I than called the store and they said no problem we will deliver another sofa the following day. I asked if they could please look it over prior to delivery and I was told no but I could keep the delivery guys there as long as I needed to inspect the sofa. The second sofa was again made very sloppy. I called the sales man the next day and told him how disappointed I was and 2 out of 2 sofas were crap so I would just come back into the store the following week to look for another sofa. I went in and didn't find anything that was going to make the chaise that was on order so I decided to keep the sofa only because I was going to have guests come in a few weeks and I needed furniture. As I paid my balance for the dining table and set up delivery the manager Martin gave the sales person a form for me to sign that states I cannot cancel the chaise. It also said that it was going to take between 8 and 10 weeks to receive my chaise. I told the sales person first that the time frame he gave me was 4-6 weeks not 8-10 weeks and why didn't he give me the paper to sign 3 weeks ago when I purchased the furniture.? Than Martin proceeded to push me and try to intimidate me into signing the form. I told him, Look, I just gave you more money! I paid you the full price of my furniture 3 weeks ago!! I never once said the word cancel!! They have my money I did not put the furniture on credit. I did not put it on lay away. I gave them full payment so why is he harassing me now about a form that should have been given to me 3 weeks ago when I first purchased the furniture???? Than he and the sales man proceed to try and course me again into signing the paper by telling me that I cannot cancel the chaise. I said again I never mentioned the word cancel and If I wanted to cancel I can do it because I NEVER SIGNED THE FREAKING FORM!!! Than the sales person Joseph proceeds to tell me :well we told you so that's good enough" I was so pissed off and could have said lots of insults like the sales man looks like a white trash druggy with bad teeth and tattoos all over his hands that he tries to hide with bad cheap make up and as I told him it only tells people he doesn't wash his hands throughout the day after he goes to the rest room otherwise it would wash off and a store manager that has Napoleon syndrome and looks like he needs a bath and did I mention the fact that he has his I guess it was supposed to be a white dress shirt but it was clearly not clean buttoned down far enough to see all that nasty hair on his chest sticking out ugh. So I was polite and told them all they are doing is making me angry by trying to coerce me into signing the paper which I am not going to do based on the fact that I will not be intimidated by some furniture sales people. (And that was nice) I walked out and thought I would handle it though corporate office. What a freaking joke that was!! I called them and all it did was get me more frustrated that they don't stand behind their customer service. Your receipt reads at the top. "Customer service HOTLINE" Yea, first they don't get in until 10:00AM and they suck as well. What ever happened to ""the customer is always right??"" I called the sales person and said do you price match? He said absolutely and I asked him if he would price match the chaise that I found for $150.00 cheaper and he said yes. Than I was told Martin the manager said NO. I decided that I would go ahead and just keep all furniture as I was running out of time and I was having family from out of state come, I had no choice but to keep it. They came to deliver my dining table and I specifically asked the manager Mary if she would make sure they look over my table prior to delivery and she said yes. Oh and to please make sure the delivery guys had not been drinking as they smelled like alcohol at 9:00AM the last delivery. CONTINUED....
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Kathy

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