| rev:text
| - I came here with my husband and baby, fully intending to purchase a vehicle. Instead, they wasted our entire day, failed to honor a promotional offer, refused to negotiate the price of a vehicle even one cent, violated our privacy and insulted our intelligence. As a result, we ended up at a Honda dealership, and for the first time in 20 years, my husband is no longer driving a Ford.
Their incompetence, manipulation and carelessness literally destroyed his/our brand loyalty. The most despicable thing they did was fail to honor a promotional offer that we were sent in the mail (which my husband even called to verify). In the mailing, they quoted an exact trade-in value for our 2013 F-150 and said they were prepared to make this "aggressive offer" if we just came into the dealership. We drove far out of our way to visit the dealer, and not only did they not honor their commitment, they made us an offer FAR below the value they had quoted (without ever even looking at our vehicle).
As if that wasn't insulting (and potentially criminal) enough, we weren't given the trade-in offer until more than 3 hours after we arrived. They wouldn't even allow us to look at vehicles for more than an hour, as the salesman was required to collect pages of financial information on us for a loan offer (despite the fact that we told them up front that we already had financing through our own bank).
We finally settled on a vehicle that we were interested in, finally learned the price on it (after asking repeatedly - the used cars have no prices in the windows), and this is where the dealership REALLY wasted our time. We told the salesmen the price range that we needed up front. He then relayed this information to the "management." So we waited for nearly 45 minutes. And waited. And waited. When my husband asked the salesman what was taking so long, he said "Well, they want to get the price down as close to your range as possible. So they are doing a lot of things to try and make it work for you."
After nearly an hour, the manager came out and introduced himself. Needless to say, we were absolutely SHOCKED when he offered the vehicle to us at the EXACT SAME PRICE that we had been quoted earlier. No change whatsoever. No attempt to even meet us halfway. So what were they doing for that whole hour? Just making us wait as a sales strategy?! When my husband asked why there was no effort to meet our price, the salesman and the manager argued with each other about whether our price had been taken into account. The trade-in value was also far below what they had offered us in their mailing.
We expressed our shock over all of this and the manager said they could lower the price of the car, but they would have to lower the trade-in offer by the same amount (!). At this point, we still thought they were going to negotiate with us, and asked if the manager could make a better offer. He said he was going to try and work something out and left us. We waited another 20 minutes and when he finally came back, he gave us the EXACT SAME OFFER. It was so surreal.
We explained to him how insulting it was to be made to wait so long, to be told that they were trying to make us an offer, and then to see nothing in return. My husband said we were going to leave, and both the manger and the salesman walked away before we could even gather our things. As if running a promotional scam and wasting my family's time wasn't enough, the manager didn't even have the decency to apologize.
Another problem: The "showroom" looks like a meat market - if you deal with a salesman, you don't go into an office. You sit at one of a dozen cheap tables out in the middle of a giant room with no privacy whatsoever. At one point, we got up to head out to the lot, and our salesman left my husband's driver's license, registration and insurance information sitting on the table in plain sight. I asked, "are you just going to leave that there?" and he said "oops."
I would say don't buy a vehicle from them, but if they treat all potential customers like this, they won't sell any vehicles anyways.
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