| rev:text
| - So; I don't usually making a practice of leaving bad reviews. I've worked in the service industry as a cook for years, and it is a JUNGLE out there; sometimes mistakes are unavoidable, and everybody has a bad day.
But - I have never received worse service in my life than last night at the Maddy. We were a table of six, being helped by a new server (which she stated, and I would normally be pretty understanding about). We initially asked for separate bills right off the bat (for the record - this comes into play later) and when placing our orders mentioned she wasn't writing anything down - which, could potentially be confusing. She insisted she didn't have to and not to worry...
We received an extra basket of fries we didn't order, which she told us to just keep (but, we asked not to have put in the bill - pretty standard) and I ordered a plate of their "all day" 1/2 off wings that arrived with the wrong sauce initially, which she promptly fixed. Cool - not so bad. Food was totally acceptable pub grub - nothing sensational, but pretty good.
When it came time for the remaining 5 members of our group to settle up, we initially received one cheque, not separate cheques as requested. Our server reprinted them - repeatedly - up to three more times for myself and a friends order (which, were NOT complicated, I swear - no weird substitutions, less than five items on my bill in total). She was kind enough to honour their wing special price as advertised, only after I pointed out I had been charged full price, even though it is advertised as an all-day special, and I had SPECIFICALLY asked her when I placed my order if they were 1/2 price (to which she replied yes).
It took an hour for us to get settled, without exaggeration - and, one person never even received their bill at that point. When I received my last printed cheque there were still items I had not ordered on the bill, even after repeatedly pointing out what I had ordered verbally, and writing it down physically. Also - we were charged a gratuity, that was incorporated into the bill - for a table of SIX people?? Especially after all of the multiple mistakes and poor service, I was not pleased at all to find that they had extravagantly added on a gratuity, without our knowledge. In such poor taste.
I don't know if the Maddy has a policy about how you have to take orders, or if you're not allowed to write things down - or, if this person was the only person was on staff this particular evening and was being stretched beyond their means; there could very well have been circumstances that dictated why we received such terrible service, but if so they're unbeknownst to me. This seems like it would be a really unsupportive and awful place to work, as at no point did another server or FOH manage come over to give this person a hand or help with the confusion.
Left with a terrible taste in my mouth and a headache this morning from their draft (they most definitely do not clean their equipment properly or regularly - stick to bottles or cans) - neither myself or my friends will ever set foot in this bar again. Don't bother; it is NOT worth the trouble.
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