Putting this on yelp since Metro's website has no contact link. I have been a Metro fan from the 90's and I am now a former customer. This location has had service issues from the get go. I kept hoping it would improve but no luck.
Took my wife and son for dinner this week and as usual my son ordered a chocolate shake. We noticed he wasn't drinking it and we asked why. He said it wasn't the same as always. Upon tasting it it was odd tasting and had dark chocolate chips in it. We asked the waiter and he said they were out of ice cream and used gelato instead. We voiced our displeasure and he said sorry but didn't offer a refund or substitute item.
How about having some integrity and letting us know you are out of ice cream when we ordered it. Then when we voice our displeasure how about taking it off the bill. Since neither happened its time to take Metro off my regular rotation. Too bad cause I couldn't wait for this location to open. Got to big to control quality.