| rev:text
| - My latest experience with the Apple Store Genius Bar started out when nothing happened... as in, I pushed the power switch on my MacBook Pro, and nothing happened. Oh, the little sleep light came on, and the DVD drive buzzed, but the screen was dark, and the startup chime didn't sound.
Bummer!
I took it to the Apple Store after making an appointment at the Genius Bar. (When you need them, ALWAYS make an appointment. They are very busy, especially on weekends.)
While standing around, waiting my turn, one of the staff came up with her iPod Touch in hand and checked to see if I had an appointment, and then checked me into their "present" queue. She asked me if there was anything she could help me with or answer as I waited. I did ask her a few questions about the iPhone and she promptly answered them.
The lady who waited on me at the Genius Bar asked the right open-ended questions ("How can I help you today? Tell me about your Mac.") I explained the problem, and that I had tried all the obvious things they normally ask you to do.
She promptly tried resetting the parameter RAM, but that didn't work. (I had forgotten that one!) Then, she plugged in a series of diagnostic drives, and attempted to start my Mac from the systems on them. That didn't work, either, so she concluded the main logic board needed to be replaced, and explained my options.
I chose to have the machine repaired... They would send it off and have it repaired at a central facility, then overnight it back to me. All was covered under AppleCare, and I received the machine on Wednesday morning, a day earlier than she suggested. It works fine!
I checked the cost of a main logic board for an A1260 (my model) at iFixit.com... It was more than twice what I paid for AppleCare, so the warranty was well worth the cost.
The machine is about 20 months old, so had I not purchased AppleCare, I would have had to pray that the problem was covered under the nVidia 8600M GT chip failure warranty (It probably would have been... The explanation of repair that came back with my machine said that chip was the problem, and they replaced the main logic board to fix it.)
All in all, Apple did the right thing, here. They made the diagnosis and the cure as painless as I could have asked for, just as they have on several other occasions. I'll keep coming back.
Oh, uh, I bought an iPhone on that same trip, but from AT&T, because they had to process a corporate discount on their service plan for me.
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