I live within walking distance of Park Rd Shopping Ctr... and love the shops and restaurant options. I want to enjoy Charlotte Cafe but seem to always catch it on an "off" day. I'm now thinking it's just normal procedure for them. In general it's over-priced for what you get. I was in with my folks this past Friday for a 9:30am breakfast. The service was painfully slow. She told us immediately upon seating they hadn't planned to be "busy today". Really... on black Friday... at Park Rd Shopping Ctr.?? You didn't expect to be busy?? To be honest I don't blame her. I think it's just poor management and she was left to deal with the consequences as were the rest of us patrons. When our breakfast finally arrived it wasn't room temperature. It was cold. Nothing says good morning like cold eggs. grits, and bacon. And to top it off... when my dad when to pay the bill it took him 10 minutes and 3 three employees to ring him up. He was the only person in line at the time and they had no idea what to do. Quite honestly... I do not understand how they stay in business.