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  • I can't speak for the dealership itself, because I bought my car from Camelback Toyota. But I can confidently speak for their service and parts department - and it ain't good! Last year, I needed a replacement belt for my 2009 Toyota Yaris. I assumed this would be easy. I called and told the lady my vehicle. I stopped by a couple of days later, paid for my belt, and took it to a mechanic to install. Oh, sure, I could have had their service department do it, but I was in no mood to listen to an "advisor" recommend 1,000 dollars worth of unnecessary crap to my car, so I generally stay clear of those guys. Well, it turns out that they gave me the incorrect belt. Apparently, they thought I wanted a Yaris belt for the model that doesn't have an AC (in Phoenix). Eh, no big deal. Mistakes happen, right? I'll just stop by and return it. When I politely told them of this error, they put up a rather agitated fuss and were going to refuse to accommodate me. They first claimed that they usually don't accept returns on parts. The lady then claimed that it would be difficult to return, as they don't keep records of their purchases on file (as if I'm going to believe that). When I pulled up the transaction through on my iPhone and showed it to them, the lady then went to the back and made the oh so controversial decision to grant me a "one time refund" of my purchase. They spoke like this whole problem was my fault. Technically, they're right. It was my fault. I should have known not to go into a dealership for anything other than buying an actual car - which they apparently wouldn't keep a record of either, I guess? I immediately remember why I avoid getting my car serviced as a dealership unless absolutely necessary. Avoid!
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