I had a deep tissue massage appointment at the Spa this past weekend with Meredith. I have had several massages a year over my lifetime and was very surprised at the poor quality massage I received at the Westin Kierland. I saw many patrons walking out of their service with that "ahhh" look on their faces. I did not have that. I specifically asked her during the massage if my muscles felt tight and she said actually no. Which surprised me greatly as my neck and back are usually a ball of stress. I did tell her as we walked in that I would prefer that she spend more time on my back and neck and not my arms and legs but this did not happen. I was very surprised when she has me turn over onto my back so quickly especially after I asked for the concentration on my back. She did lift up my arms a few times and do some digging into my shoulders, but it was no where near what I would consider a deep tissue by any means. The time that was spent on my neck was minimal and felt more like a quick back run than anything. My time spent in the sauna, steam room, and pool was actually more enjoyable and relaxing than my massage. I actually asked my friend how she felt about her massage and she had very similar comments to mine, although my massage did seem to be more in depth then hers. We questioned whether the reason of our sub-par massage was due to the fact that we used travelzoo vouchers - although we did tip on the full amount. Also during the massage I was told there would be an add on foot session. I'm not sure what it was supposed to include, but I received no more than a 2 min scrub and 30 seconds of rubbing in lotion. Over all, this was not an experience that I would expect at a location such as at the Westin, but more of a lesser quality massage parlor.
I left a voicemail and 2 emails for Carol Ford who is the spa manager and she has not returned the call or emails. This just adds onto the poor customer service that I received while visiting the spa. As a local patron, this is a place that I would have given a second chance - but now after horrible Manager customer service on top of it - I will not return. And I will let all of my friends know as well.
FOLLOW UP: I was contacted by someone they asked me to come back and try it again. I will post another review following that service